Frequently Asked Questions
FAQ
What is your return policy?
We offer a hassle-free 30-day return policy. If you're not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our payment process is secure and encrypted for your safety.
Can I modify or cancel my order after I've placed it?
The result is a “melted skin” effect, not totally invisible, but designed to remain discreet, natural and flattering on all skin tones.
Can these tights be worn with open shoes?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.
How long does delivery take?
Yes. The double back seam creates a slight "lifting" effect and the tights provide support without compression.
Do you offer free delivery?
Yes. You can wear the seam at the front or the back, depending on your preference.
How do I choose my shade?
We have created a dedicated page: Choose my shade.
If you're hesitating between two shades, choose the lighter one ; the result will be more natural.
How do I choose my size?
Consult our complete size guide: size guide .
Our tights are very stretchy and should not be too big, otherwise they can create creases at the knees.
Do my tights slip down when I walk?
This should not happen if the correct size is chosen and if you put on the tights by gradually pulling from the foot towards the waist.
I am over 1.75m tall, what should I choose?
We recommend ordering one size up .
Our tights are also tall-friendly . Two of our HONII Mustard models are over 1.80m tall.
Delivery & Shipping
Do you deliver to France?
Yes, and delivery is free in mainland France.
Deliver internationally
We deliver to mainland France (free delivery), the European Union and Canada (additional charges may apply at customs according to local rules - see Shipping page for more details).
What is the delivery time?
Generally, 2 to 4 business days depending on the carrier.
How long does delivery take?
Orders are processed within 1 business day. Delivery times vary depending on your location, generally from 2 to 4 business days (excluding pre-order periods).
Can I track my order?
Absolutely! Once your order is shipped, you'll receive a tracking number by email. Use this number to track your package on our website or on the carrier's website.
Returns & Refunds
Can I return an item?
Yes, within 14 days of receipt.
Items must be unworn and undamaged. We offer a refund or exchange; return shipping costs are the responsibility of the customer.
See our return policy right here.
Are return shipping costs free?
No, returns are at the customer's expense.
Can I exchange an item?
Yes, depending on available stock.
Return and reshipping costs are the responsibility of the customer.
My package is being returned to the sender, what's happening?
We will contact you.
You will be able to:
• request a new shipment (at your expense), or
• be reimbursed for the amount paid less €8 for initial shipping costs if they were advanced by the company.
Order & Payment
What payment methods do you accept?
We accept all major credit cards. Our payment process is secure and encrypted for your safety.
PayPal will be available soon.
Can I cancel or modify my order?
Yes, but only before shipment . Contact us as soon as possible.
Can I change my address?
Yes, but only before shipment . Contact us as soon as possible.